Team Solutions, as a member of the Team group of companies, participated in Armenia’s largest technology event, the 20th anniversary DigiTech, presenting its main product, the “Zangezor” contact center solution.
“Zangezor” now provides a single platform for serving calls, emails, and messages from social platforms, making the service process more efficient.
“This year is also a jubilee year for us, as in a month we will celebrate 5 years of our activity. Over the years, by applying international best practices and continually improving our work, we have turned “Zangezor” into a full-fledged “omni-channel” platform, combining calls, emails, and social media messages. The flexibility of the system allows you to adapt “Zangezor” to the business processes of a company in any industry,” says Tatevik Avagyan, Director of Team Solutions.
The product was developed with international contact center best practices in mind, offers flexible integration with other systems, and includes innovative solutions, such as AI-driven speech-to-text and text-to-speech conversion.
Today, “Zangezor” is successfully implemented in several private companies, banks, and state institutions, including the Ministry of Finance of the Republic of Armenia and the Migration and Citizenship Service of the Republic of Armenia, thereby improving service quality for customers and citizens.
About Team Group of Companies
Team Group of Companies unites Team Telecom Armenia, Team Pay, Team Systems, and Team Solutions CJSC, as well as Buy. Am, Grand Hotel Yerevan, TMW, Northern Terroir, Team Construct, Team Logistics, ServiceHUB companies, operating in telecommunications, IT, finance, hospitality, and other sectors. Team strives to stimulate the economy by offering products and services that are accessible and applicable to everyone.
Team Solutions specializes in the development of electronic systems for state administration and software solutions for the private sector. Creates software tools that help businesses and government agencies automate processes and improve service quality.
