The RA Police informs that from December 19; an electronic queuing system will operate in the passport and visa and foreign citizen registration departments of the Passport and Visa Department.

From December 19 to 23, along with electronic queuing, the procedure of serving with queuing coupons using queuing equipment will also work (with a ratio of 50 percent). From December 26, service will be carried out exclusively by electronic queuing.

Queuing can be done online through the e-request.am platform.

First, it is necessary to register on the platform, enter the system, press the "Book a visit" button, select the "Passport and Visa Department" window in the "Queuing" field, indicate the type of operation, and reserve the preferred day and time to perform the relevant operation at the given department of the Passport and Visa Department to introduce yourself.

Applicants need to fill in only their personal data for the purpose of queuing. Applicants queued with other persons' data will not be served. And in the cases provided by law, in the case of acting as a representative and performing an action for several persons, it is necessary to have a separate queue for each application, with a difference of at least 15 minutes (for example, in the case of a parent applying for the passport of several minor children, it must be done for each separate child queue).

It should be noted that, since November 14, an electronic queuing system has been implemented in the Citizenship Department of the Passport and Visa Department. The studies carried out as a result of providing service in this way have shown that the quality of services provided to citizens has significantly improved, there are no accumulations, queues in the department, because every citizen visits the passport and visa department on the day and time of his appointment, he is served on the spot, which in turn excludes citizens' complaints related to waiting in line and wasting unnecessary time.

Please follow the queuing order to ensure correct and timely service.